YOUR PRIVACY
Effective Date: 1 August 2025
At esims.au, we value your privacy and are dedicated to protecting your personal information as both a customer and a visitor to our website. Any information you share with us is handled in accordance with the Australian Privacy Principles to ensure confidentiality and responsible use. Kindly read through our privacy practices mentioned below.
INFORMATION WE COLLECT
We may collect personal details as mentioned below When you interact with our website or use our products and services.
- Full name
- Business name
- Contact information (email, phone number)
- Billing and credit card details
- Address
- IP address and geographic data
- Survey responses and customer support interactions
- Blog and social media engagement
This information (“Personal Data”) may also include usage-related data collected through Telstra services, managed in line with Telstra’s own Privacy Statement.
We gather this data to maintain service security, detect and prevent fraud, and protect user interests. Our services are not intended for individuals under the age of 18, and we do not knowingly store information from minors. If we discover such data has been collected, we will remove it promptly. Parents or guardians can contact us if they believe a child has shared personal data.
You may update, review, or remove your information by logging into your account or by contacting us directly.
HOW WE USE YOUR DATA
Personally Identifiable Information
We utilize your personal information to:
- Provide and support our services
- Communicate with you regarding updates, offers, and service issues
- Share relevant content and collect feedback
- Improve user experience through personalization
We only send marketing messages if you’ve opted in. You can unsubscribe at any time through the link provided in our emails or by contacting us directly.
Non-Personally Identifiable Information
Aggregated or anonymized data is used to:
- Optimize and manage our website
- Analyze performance and user preferences
- Improve service offerings
- Inform advertising strategies
Please note that any content you voluntarily make public (such as testimonials or comments) may be visible to others. Even after deletion, archived versions may remain accessible online.
DATA SECURITY & STORAGE
We employ industry-standard measures to secure your personal data from unauthorized access, misuse, or disclosure. Sensitive data, including payment information, is encrypted during transmission and never stored on our servers.
Some of your information may be transferred internationally for storage or processing. We ensure any such transfers are made only to countries with adequate data protection regulations.
We retain your information only as long as necessary to provide services, resolve disputes, and meet legal obligations. If a data breach occurs that may affect your personal data, we will notify you promptly in accordance with legal requirements.
USE OF COOKIES & PIXELS
Cookies are small data files stored in your web browser to help personalize and improve your online experience. They do not access data from your device or retrieve personal details such as names or addresses.
We use cookies to:
- Analyze traffic
- Enhance functionality (e.g., social media sharing)
- Deliver targeted ads through platforms like Google Ads and Facebook
Disabling cookies via your browser settings is the easiest way, which may often affect the functionality of our website.
SHARING YOUR DATA
We are not involved in selling or trading your personal information. In exceptional cases under specific conditions mentioned below some data may be shared with trusted third parties, such as:
- Legal compliance
- Payment processing
- Order fulfilment
- Protection of intellectual property or legal rights
Any third parties we engage are required to maintain privacy standards consistent with this policy and relevant laws.
LEGAL DISCLOSURE
Your data may be disclosed if required by law, such as in response to a court order, warrant, legal investigation, or similar circumstance. Additionally, in the event of a business restructure or sale, your information may be transferred under a confidentiality agreement.
THIRD-PARTY LINKS
There are chances that our website may have links to other websites just for your convenience. Please note, we do not endorse or take responsibility for the privacy practices of these external sites. We recommend reviewing their privacy policies independently before sharing any personal information.
CHANGES TO THIS POLICY
We may update this privacy policy periodically to reflect changes in our operations or legal obligations. Updates will take effect once published on this page. We suggest you to kindly review this page on a regular basis to stay informed.
CONTACT INFORMATION
If you have any questions or concerns about how your data is handled, please reach out to us through our contact page at:
www.esims.au/contact. We aim to respond within 48 hours.